Lightweight UX process

Initial user research, UX and wireframing for an international property consultants.

Client Requirements

My client required a lightweight UX discovery process and some initial IA and UX deliverables to review and discuss with the end client.

They wanted a loose UX framework only, nothing was to be fixed or too refined as the visual designers wanted the freedom to create without too many restrictions.

My Approach

I utilised a thorough but lean multi-step process, which resulted in a set of core deliverables to be shared with the end client.

• Users and Goals
  I began with a collaborative process to pull together shared knowledge of customers and users from across the organisation. I then moved on to analyse requirements, goals and business objectives for each key user type, allowing all to see where organisational priority conflicts arose and where further specific research was required.
• User Journeys
  Based on the initial user research phase, I targeted priority user journeys and began to map out key touch points in further detail.
• Outline Document
  This comprehensive deliverable brought together a proposed solution with a focus on required functionality, sitemaps and navigation systems.

The iterative process resulted in a comprehensive set of documents to take forward, with all decisions and concerns noted for future reference.

I then went on to produce a set of preliminary thumbnail wireframes to accompany the documentation. These covered all core page types, content filtering and ordering as well as the navigation.

My client didn’t want to have anything too finalised or hi-fidelity to put in front of their client at the early stages of the project. Additionally, they didn’t want to cramp their UI Designer by progressing into anything final too early. They just needed to be sure that any UI they developed was built upon solid, fully considered groundwork.